TERMS AND CONDITIONS OF USE
2. Place an order
To place your order, 24 / 24h and 7 / 7j, go to our website: www.stick-in.fr or www.shop.stick-in.fr Once you have made your choice and your cart validated, you must: - identify you - choose your method of delivery - choose your method of payment. Once your payment method is selected, you must proceed to the payment of your order, which will definitively formalize the contract of sale that binds you to STICK-IN.
3. Product information
STICK-IN takes great care in putting information on its products and their uses on the Internet, in particular by means of installation instructions, technical descriptions and photographs illustrating the products, within the limits of the technical possibilities and in the Respect of the best standards of the market (photographs not contractual).
4. Use of the product
STICK-IN sells self-adhesive adhesive film, which aims to personalize indoor, outdoor or objects such as vehicles ... The quality of the materials used ensures color (Subject to compliance with conditions of use, installation and exposure). STICK-IN can not be held responsible in case of improper use of the product such as incorrect installation / take-off, deteriorated surface area, intensive exposure to solar radiation. The surfaces that are suitable for the installation of our stickers are numerous, however, the installation on certain water-based paints can lead to a poor holding of the product; The granular surfaces are also not recommended ... For any use on this type of surface or on other types of non-smooth substrate, a test of effectiveness is strongly recommended. As a precaution, children younger than three years should be kept away from any adhesive that has not been glued.
The sales prices indicated on www.stick-in.fr or www.shop.stick-in.fr are displayed in euros, excluding delivery costs. The VAT is not applicable on our Site (article 293 B of the CGI). Any delivery costs are indicated to the user in the summary of his order and are invoiced to him at the end of it, in addition to the price of the selected products. These costs depend on the selected item (s). STICK-IN may pay STICK-IN for all or part of the delivery costs, in a timely manner within a defined framework.
6. Promotional Codes
They are offered on an ad hoc basis, in newsletters, in the press and at the various STICK-IN partners. Their use is subject to certain conditions: the codes are only valid on the products specified on www.stick-in.fr or www.shop.stick-in.fr . Each code is unique and punctual and is not refundable. Promotional codes and vouchers are not cumulative. In order to benefit from the reduction linked to the codes, it is imperative to enter them (in the frame reserved for this purpose) when entering the order on the Site. In case of forgetfulness on your part, we will not be able to cancel the order or renew it to take account of this promotion. Promotional codes are only valid for specific periods, determined at the time of the offer on the newsletters or in the press and our partners.
We process your order within the limit of available stocks. In the event that any of the products ordered is not available, we undertake to contact you by e-mail within 2 days from the date of your order, in order to inform you and to inform you What delays this product could, if necessary, be delivered to you.
8. Secure payment
STICK-IN offers several payment methods: by credit card (Visa or Mastercard via the Paypal system) - by PayPal ( http://www.paypal.fr/ ). It is only after credit, on the account of STICK-IN, of your payment that your order will be taken into account and that the delivery time will begin to run. In accordance with our commitment to security of payments, we inform you that STICK-IN verifies the reliability of the information entered when registering an order. The customer is informed that STICK-IN can analyze and / or verify past orders in order to combat fraud and, in this respect, reserves the right to ask the consumer for any evidence he deems useful For this purpose. At the end of this procedure, it reserves the right to suspend or cancel any order or delivery, even in the event of a payment authorization issued by the financial institutions concerned, where such analysis and / or verification would To believe that the said order is fraudulent with the rights of a third party. STICK-IN can not accept any liability for fraud or fraudulent use of any means of payment that would not have been detected by this analysis and / or verification procedure. This approach is in line with our desire to combat fraud on the means of payment on the Internet and aims to protect all consumers. Consequently, our fraud prevention service may ask you, in some cases, for additional information about you (copy of an identity document, proof of domicile) in order to validate your purchase and to send your package. In this case, in order to ensure that your order is dispatched on time, we are committed to providing you with a fixed telephone number where you can be easily reached and confirmation of the information you have entered or the documents you have requested during the day.
In the case where the delivery address is different from the billing address, it is the client's responsibility to provide these two addresses separately. Your order will be delivered to the address you have given us in the "address of delivery" section. The delivery person may ask for a signature upon delivery. In case of absence, a passing notice is deposited in your mailbox and will indicate to you where to withdraw your parcel. In case of erroneous or incomplete information which has led to the impossibility for the carrier to deliver, the carrier will return the goods to STICK-IN, subject to the prior payment of the amount of new freight charges Of the consumer. The delivery date is determined by the following 2 elements:
- the shipping time (usually between 24 and 48 hours unless otherwise stated on the product data sheets): credit to the STICK-IN account of the payment of the order + verification of the reliability of the information entered by the customer + preparation of The order + handling of the package (s) by the carrier
- the delivery time of the parcel by the carrier (2/5 days).
STICK-IN makes every effort to respect the delivery and delivery times mentioned during the registration of your order. Nevertheless, we can not be held responsible for the consequences due to delayed delivery or loss of parcels caused by the carrier or a fact attributable to the customer or due to an unforeseeable and insurmountable cause constituting a case Of force majeure. In case of delay of delivery of more than 20 days, with regard to the announced delivery deadline, you have the possibility to cancel your order by registered letter with acknowledgment of receipt. In this regard, we undertake to reimburse you the sums paid within 30 days. In the event of non-receipt of a parcel within the indicated time limits, an investigation is carried out with the carrier and may take several days.
At the time of receipt, the customer must verify the condition of the packaging and the conformity of the products delivered at the time of the delivery carried out by the Post office or the specialized carrier. The package must be intact and undamaged on delivery. If the package is in poor condition or shows signs of shock, the customer must refuse it (it will be returned to us and we will redirect a new one) so that we can exercise any remedies against the carrier. The customer must open the parcel in front of the delivery man or at the post office if he is going to pick it up after a notice of transit has been filed. If the customer is unable to do so and he receives a damaged package, or if the customer finds that the delivered products have not been complied with, he must complain to STICK-IN within three working days From the date of receipt of the product: - by registered mail to the following address: STICK-IN, Customer Service, 18 bd. Of the estuary, 44200 Nantes - France. - by email via the contact form available on the site www.stick-in.fr or www.shop.stick-in.fr In the absence of a complaint made within the aforementioned period, the products delivered will be deemed to be in conformity and accepted by the customer. The complaint procedure is detailed in § 15. If this preliminary procedure is not followed, no product can be refunded, even if it is redirected by the customer to STICK-IN.
STICK-IN can not be held liable for the non-performance of the contract concluded due to events of force majeure and in particular in the event of a total or partial strike of postal services, transporters, and in case of disasters caused by floods or fires. STICK-IN shall not be liable for any indirect, incidental or consequential damages for products purchased for business purposes, such as loss of business, loss of profit, damage or expense. The choice and the purchase of a product or a service are placed under the sole responsibility of the customer. The total or partial inability to use our products, in particular due to the incompatibility of the equipment, can not give rise to any compensation, reimbursement or questioning of STICK-IN's liability except in the case of a defect Hidden evidence of non-compliance, product defect.
12. Retention of title clause
The products remain the property of STICK-IN until full payment of the order and receipt of the order by the customer.
13. Non-registration of an order
STICK-IN reserves the right not to register a payment and therefore not to confirm an order for any reason whatsoever. In particular, due to a supply or delivery problem that is foreseeable at the time of ordering. The customer will be informed by any means within two days from the date of order. Failure to perform or partially execute an order will not give rise to any compensation.
In accordance with the provisions of the Commercial Code relating to contracts for the supply of goods made according to consumer specifications or clearly personalized, and except in the case of a specific agreement between the customer and STICK-IN, the customer does not have the right of withdrawal And no refund will be made by STICK-IN. Therefore, STICK-IN recommends that each user take the time to complete the order.
15. Complaint & return
Our Customer Service is at your disposal to resolve as best as possible and, as far as possible amicably, any dispute that may arise. For any complaint, the customer must use the contact form of the site or send a letter by registered letter to the following address: STICK-IN, Customer Service, 18 bd. Of the estuary, 44200 Nantes - France. He will mention: - the order number, his name and first name and his address - the reference of the returned item (s) - the reason for the return of the non-conforming item - the chosen method of replacement - explicit acceptance by STICK- IN of the complaint It is up to the customer to return to STICK-IN the products, new and complete (accessories, notice): any damaged product will not be refunded. For this reason, we recommend that the customer return the products to us by registered mail or by postal mail and possibly to take out insurance with the carrier. The return of the products is carried out, except in the case of non-conformity or explicitly agreed otherwise by STICK-IN, at the costs and risks of the customer. Subject to compliance with the above provisions, STICK-IN will replace the products within 15 consecutive days of receipt of the products.
16. Confidential information
STICK-IN is committed to ensuring that all information gathered to identify a customer of www.stick-in.fr or www.shop.stick-in.fr is considered confidential information. Notwithstanding the foregoing, STICK-IN may disclose aggregate statistics and general demographic information relating to STICK-IN's customers and their activities.
17. Protection of privacy
STICK-IN respects the privacy of users and customers of STICK-IN and strictly complies with the laws in force on the protection of privacy and individual freedoms. STICK-IN undertakes not to disclose to third parties the information that the client communicates to it. These are confidential and will only be used for trading purposes. In accordance with the Data Protection Act of 6 January 1978, the customer has the right to access, rectify and oppose his / her personal data. The customer has the right to refuse to receive promotional messages from STICK-IN's business partners. STICK-IN reserves the right to inform its customers by e-mail of the evolution of its own services or commercial offers. The customer has the option of deleting his registration on the site of STICK-IN. No personal information concerning the customer will be kept by STICK-IN.
18. Applicable law and jurisdiction
The contract between the customer and STICK-IN is subject to French law. Any dispute concerning him is subject to the exclusive jurisdiction of the court of Nantes.