GENERAL CONDITIONS OF SALE (CGV)

1. Introduction

The general conditions of sale detailed below (hereinafter referred to as the "General Conditions"), exclusively govern the contractual relations between any user of the stick-in.fr site (hereinafter referred to as "user" or "you" or "the customer" or "the consumer") and the stick-in.fr merchant belonging to STICK-IN® (hereinafter referred to as “STICK-IN" or "we"). These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written exemption by STICK-IN. . STICK-IN may, from time to time, modify certain provisions of its general conditions, it is therefore useful that these be reread before each visit to the site www.stick-in.fr Or www.https://shop.stick-in.fr/en/ (hereinafter referred to as the "Site"). These modifications are binding from the time they are posted online. They do not apply retroactively. Each purchase on www.stick-in.fr Or www.https://shop.stick-in.fr/en/ is governed by the general conditions of sale applicable on the date of the order. We consider that by validating your order, you accept without reservation, after reading, our general conditions of sale. By accessing the Site, you agree to respect the General Conditions as well as the Conditions of Use. These general conditions of sale can be consulted permanently via the site www.stick-in.fr Or www.https://shop.stick-in.fr/en/ in computer formats allowing them to be printed, so that the consumer can reproduce or save them. STICK-IN undertakes to comply with all the provisions of the Consumer Code relating to distance selling.

2. Place an order

To place your order, 24/7, visit our website: www.stick-in.fr Or www.https://shop.stick-in.fr/en/ Once you have made your choice and validated your basket, you must: - identify yourself - choose your delivery method - choose your payment method. Once you have selected your payment method, you must proceed to pay for your order, which will definitively formalize the sales contract that binds you to STICK-IN.

3. Product information

STICK-IN takes the greatest care in putting online information relating to its products and their uses, in particular by means of installation instructions, technical descriptions and photographs illustrating the products, within the limits of technical possibilities and in compliance with the best market standards (non-contractual photos).

4. Use of the product

STICK-IN markets self-adhesive adhesive film whose objective is to allow the customization of interior and exterior environments or objects such as vehicles... The quality of the materials used ensures color retention and perfect maintenance of the installation over several years (subject to compliance with the conditions of use, installation and exposure). STICK-IN cannot be held responsible for any misuse of the product such as incorrect application/removal, damaged surface of use, intensive exposure to solar radiation. The surfaces suitable for applying our stickers are numerous, however, application on certain water-based paints may result in poor product adhesion; grainy surfaces are also not recommended... For any use on this type of surface or on other types of non-smooth support, a prior effectiveness test is strongly recommended. As a precaution, children under three years of age should be kept away from any unstuck adhesive.

5. Price

The sales prices indicated on www.stick-in.fr Or www.https://shop.stick-in.fr/en/ are displayed in euros, excluding delivery costs. VAT is not applicable on our Site (art. 293 B of the CGI). Any delivery costs are indicated to the user in the summary of their order and are invoiced to them at the end of the order, in addition to the price of the selected products. These costs depend on the item(s) selected. The delivery costs may be fully or partially covered by STICK-IN, punctually within a defined framework.

6. Promotional codes

They are offered punctually, in newsletters, in the press and from various partners of STICK-IN. Their use is subject to certain conditions: the codes are only valid on the products specified on www.stick-in.fr Or www.https://shop.stick-in.fr/en/. Each code is for one-time, one-time use and is not refundable. Promotional codes and vouchers cannot be combined. In order to benefit from the discount linked to the codes, it is imperative to enter them (in the box reserved for this purpose) when entering the order on the Site. If you forget, we will not be able to cancel the order or renew it to take this promotion into account. Promotional codes are only valid for specific periods, determined at the time of the offer in newsletters or in the press and with our partners. Promotional codes are not valid during the sales period. Promotional codes are not valid on custom orders, known as "private sales".

7. Availability

We process your order within the limits of available stocks. The majority of our products are manufactured on demand, when you order. Manufacturing times are generally between 24H and 72H. This time, specified on each product sheet, is only indicative. In the event that one of the products ordered is not available, we undertake to contact you by email within 2 days from the date of your order, in order to inform you and to indicate within what time frame this product could, if applicable, be delivered to you.

8. Secure payment

STICK-IN offers you several payment methods: by credit card (payment module offered by our bank CIC-CIO) - by PayPal ( http://www.paypal.fr/). It is only after credit, on the account of STICK-IN, of your payment that your order will be taken into account and that the delivery time will begin to run. In accordance with our commitment to payment security, we inform you that STICK-IN verifies the reliability of the information entered when registering an order. The customer is informed that STICK-IN may carry out the analysis and/or verification of orders placed in order to combat fraud and, in this regard, reserves the right to ask the consumer for any supporting documents it deems useful for this purpose. At the end of this procedure, it reserves the right to suspend or cancel any order or delivery, even in the event of payment authorization issued by the financial institutions concerned, in cases where this analysis and/or these verifications suggest that the said order was placed in fraud of the rights of a third party. STICK-IN cannot be held responsible for any embezzlement or fraudulent use of any means of payment that has not been detected by this analysis and/or verification procedure. This approach is in line with our desire to combat fraud using online payment methods and aims to protect all consumers. Consequently, our fraud prevention department may ask you, in certain cases, for additional information about you (copy of an identity document, proof of address) in order to validate your purchase and ship your package. In this case, in order to ensure that your order is shipped within the expected time frame, we ask that you provide us with a landline number where you can be easily reached, and confirmation of the information entered or the sending of the requested documents within the day.

9. Delivery

In the event that the delivery address is different from the billing address, it is the customer's responsibility to provide these two addresses separately. Your order will be delivered to the address you have indicated to us in the "delivery address" section. The delivery person may ask you for a signature upon delivery. In the event of absence, a delivery notice will be left in your mailbox and will indicate where to collect your package. In the event of incorrect or incomplete information resulting in the carrier being unable to make the delivery, the carrier will return the goods to STICK-IN, this subject to the prior payment of the amount of new shipping costs by the consumer. The delivery date is determined by the following 2 elements:

- the shipping time (generally between 3 and 7 working days unless otherwise stated on the product sheets): credit to the account of STICK-IN payment of the order + verification of the reliability of the information entered by the customer + preparation of the order + handling of the mail(s)/package(s) by the carrier
- the delivery time of the package/mail by the carrier to mainland France (48 hours to 3 working days).

STICK-IN makes every effort to respect the shipping and delivery times mentioned when registering your order. However, we cannot be held responsible for the consequences due to a delay in delivery or loss of packages caused by the carrier or an event attributable to the customer or due to an unforeseeable and insurmountable cause constituting a case of force majeure. In the event of a delivery delay of more than 20 days, with regard to the announced delivery deadline, you have the possibility of canceling your order by registered letter with acknowledgment of receipt. In this regard, we undertake to reimburse you for the sums paid within 30 days. In the event of non-receipt of a package within the indicated time, an investigation is carried out with the carrier and may take several days.

10. Reception

At the time of receipt, the customer must check the condition of the packaging and the conformity of the products delivered at the time of delivery by the Post Office or the specialized carrier. The package must be intact and undamaged upon delivery. If the package is in poor condition or shows signs of impact, the customer must refuse it (it will be returned to us and we will resend a new one) so that we can exercise all recourse against the carrier. The customer must open the package in front of the delivery person or at the post office if he goes to collect it after leaving a delivery notice. If the customer is unable to do so and if he receives a damaged package, or if the customer notices a non-conformity of the products delivered, he must send a complaint to STICK-IN, within three working days from the date of receipt of the product: - by registered mail (address provided upon simple request) - by email via the contact form available on the site www.stick-in.fr Or www.https://shop.stick-in.fr/en/ In the absence of a claim made within the aforementioned period, the products delivered will be deemed compliant and accepted by the customer. The claim procedure is detailed in § 15. If this preliminary procedure is not respected, no product can be refunded, even if it is reshipped by the customer to STICK-IN.

11. Responsibilities

STICK-IN cannot be held responsible for the non-performance of the contract concluded due to force majeure events and in particular in the event of a total or partial strike of postal services, carriers, and in the event of disasters caused by floods or fires. STICK-IN will not assume any liability for any indirect damage, caused by the said causes, concerning products purchased for professional needs: loss of business, loss of profit, damages or costs, which could occur. The choice and purchase of a product or service are placed under the sole responsibility of the customer. The total or partial impossibility of using our products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the responsibility of STICK-IN, except in the case of a proven hidden defect, non-conformity or defective product.

12. Retention of title clause

The products remain the property of STICK-IN until full payment of the order and receipt of the order by the customer.

13. Failure to register an order

STICK-IN reserves the right not to record a payment and therefore not to confirm an order for any reason whatsoever. In particular following a supply or delivery problem foreseeable at the time of the order. The customer will be informed by any means within two working days from the order date. The non-execution or partial execution of an order will not give rise to any compensation.

14. Withdrawal

In accordance with the provisions of the Commercial Code relating to contracts for the supply of goods made to the consumer's specifications or clearly personalized, and except in the case of a specific agreement between the customer and STICK-IN, the customer does not have a right of withdrawal and no refund will be made by STICK-IN. That is why, STICK-IN recommends that each user take the time to complete their order.

15. Complaints & returns

Our Customer Service is at your disposal to resolve as best as possible and, as far as possible amicably, any dispute that may arise. For any complaint, the customer must use the contact form on the site or send a letter by registered mail (address communicated upon simple request). He will mention: - the order number, his first and last name and his address - the reference of the returned item(s) - the reason for returning the non-compliant item - the chosen method of replacement - the explicit acceptance by STICK-IN of the claim It is up to the customer to return to STICK-IN the products, in new and complete condition (accessories, instructions): any damaged product will not be refunded. This is why we recommend that the customer return the products to us by registered mail or by postal tracking and possibly take out insurance with the carrier. The return of the products is carried out, except in the event of non-conformity or explicit agreement to the contrary by STICK-IN, at the customer's expense and risk. Subject to compliance with the above provisions, STICK-IN will replace the products within 15 days following receipt of the products.

16. Confidential Information

STICK-IN undertakes that all information collected that allows a customer to be identified www.stick-in.fr Or www.https://shop.stick-in.fr/en/ be considered confidential information. Notwithstanding the foregoing, STICK-IN may disclose aggregate statistics and general demographic information about customers of STICK-IN and their activities.

17. Protection of privacy

STICK-IN respects the privacy of users and customers of STICK-IN and strictly complies with applicable laws on the protection of privacy and individual freedoms. STICK-IN undertakes not to disclose to third parties the information that the customer communicates to it. This information is confidential and will only be used for transaction purposes. In accordance with the Data Protection Act of 6 January 1978, the customer has the right to access, rectify and oppose personal data concerning him. The customer has the option of refusing to receive promotional messages from the commercial partners of STICK-IN. . STICK-IN reserves the right to inform its customers by e-mail of the evolution of its own services or commercial offers. The customer has the possibility to delete his registration on the site of STICK-IN. No personal information concerning the customer will then be kept by STICK-IN.

18. Applicable law and competent jurisdiction

The contract between the customer and STICK-IN is subject to French law. Any dispute concerning it is subject to the exclusive jurisdiction of the Courts of Nantes.