These terms and conditions of sale apply to every order placed on shop.stick-in.fr. The customer accepts them when placing an order.
1. Seller
The website shop.stick-in.fr is published by STICK-IN, 510 860 786 RCS Nantes (SIRET 510 860 786 00043), whose full contact details are given in the legal notice. Contact: via the contact form or at contact@stick-in.fr.
2. Scope
These terms govern sales concluded between STICK-IN and any person, whether a consumer or a business, placing an order on the website (the "customer"). They take precedence over any other document, unless otherwise agreed in writing by STICK-IN. STICK-IN may amend them at any time; the applicable version is the one online on the date of the order. They can be consulted at any time on the website, printed and saved.
3. Products
STICK-IN manufactures and sells stickers, decals, decoration kits and key rings intended mainly for car restoration. The stickers are faithful reproductions made by STICK-IN; they are not original manufacturer parts. The vehicle trade marks and logos mentioned belong to their respective owners; STICK-IN is not affiliated with any manufacturer.
The essential characteristics (dimensions, colours, material, position, compatibility) are described on each product page. Photographs are as accurate as possible but are not contractually binding; colours may vary slightly depending on the screen.
The decals are designed to be applied to smooth, clean and dry surfaces, following the fitting instructions provided. Some paints (particularly water-based or recently applied paints) or textured surfaces may affect adhesion: a preliminary test is recommended. Keep unapplied decals out of the reach of young children.
4. Prices
Prices are shown in euros. VAT not applicable, Article 293 B of the French General Tax Code (CGI). Any delivery charges are shown in the basket before the order is confirmed; delivery is free within mainland France. The applicable prices are those displayed at the time of the order.
5. Offers and promotional codes
Offers (discounts, gifts, basket thresholds) and promotional codes are valid under the conditions and for the period stated on the website at the time of the order. Unless otherwise stated on the website, a code cannot be combined with another code, is neither refundable nor exchangeable, and does not apply to custom orders. A code forgotten when placing an order cannot be applied afterwards.
6. Ordering
- The customer adds products to the basket and then confirms it.
- They sign in or order without creating an account, then enter their addresses.
- They choose the delivery method and payment method, read these terms and accept them.
- They click "Order and pay", which constitutes an order with an obligation to pay.
The contract is concluded upon confirmation of payment. A confirmation e-mail summarising the order is sent to the customer. STICK-IN may refuse or cancel an order in the event of a previous dispute with the customer, suspected fraud or inability to manufacture; the customer is then informed and refunded any sums paid.
7. Payment
Payment is due when the order is placed, by bank card (CB, Visa, Mastercard, on the bank's secure page — Monetico, CIC — with 3-D Secure authentication) or by PayPal. STICK-IN never has access to the customer's bank details. The order is processed only once payment has been accepted.
To combat fraud, STICK-IN may check an order and ask the customer for supporting documents; the order may be suspended until this check has been completed.
8. Production and delivery
Products are made to order. The production time, shown on each product page, is generally 3 to 7 working days (excluding Saturdays, Sundays, public holidays and annual closures) from confirmation of payment. This is followed by the La Poste delivery time: 2 to 3 working days in mainland France, around 4 to 6 working days within the European Union, longer elsewhere (see the Delivery page).
The product is delivered to the address given by the customer, who is responsible for its accuracy. A parcel returned to STICK-IN because of an incorrect or incomplete address, or because it was not collected, will be re-sent at the customer's expense.
Unless a delivery time has been agreed, delivery takes place no later than 30 days after the order. If the date or time stated is exceeded, the customer may, after asking STICK-IN to deliver within a reasonable additional period without success, terminate the contract in writing (Articles L216-6 et seq. of the French Consumer Code); the sums paid are then refunded within 14 days.
For deliveries outside the European Union, any import duties and taxes are payable by the recipient. Risk passes to the consumer customer when they take physical possession of the products.
9. Receipt and complaints
On receipt, the customer checks the condition of the parcel and that the products are as ordered. If the parcel is damaged or an item is missing or does not conform, the customer is asked to report it within 3 working days via the contact form, stating the order number and attaching photos, so that STICK-IN can pursue its claims against the carrier and quickly propose a solution (remake, replacement or refund). This prompt report does not deprive the consumer customer of their legal guarantees (Article 11).
No item may be returned without the prior agreement of STICK-IN. Where a return is accepted for a non-conforming or defective product, the return costs are borne by STICK-IN.
10. Right of withdrawal
STICK-IN products are made to order and, where applicable, to the customer's specifications (dimensions, colours, text, custom design). In accordance with Article L221-28, 3° of the French Consumer Code, the right of withdrawal cannot be exercised for goods made to the consumer's specifications or clearly personalised. The customer is informed of this before placing an order.
A goodwill gesture may be granted on a case-by-case basis, on request via the contact form.
11. Legal guarantees
Independently of any commercial guarantee, the consumer customer benefits from:
- the legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code): for 2 years from delivery of the goods, they may obtain repair or replacement of non-conforming goods or, failing that, a price reduction or termination of the contract; they are not required to prove a lack of conformity that appears within this period;
- the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code), for 2 years from discovery of the defect, enabling them to obtain termination of the sale or a price reduction.
These guarantees do not cover damage resulting from fitting that does not follow the instructions, an unsuitable surface, removal, an accident or normal wear and tear. To make use of them, the customer contacts STICK-IN via the contact form.
12. Liability
STICK-IN is not liable for failure to perform the contract that is attributable to the customer, to the unforeseeable and insurmountable act of a third party or to force majeure (postal strike, natural disaster, etc.). The choice of products and their suitability for the vehicle are the customer's responsibility; if in doubt, they may ask STICK-IN before ordering. For business customers, STICK-IN's liability is limited to the amount of the order and excludes indirect losses (operating loss, loss of profit).
13. Intellectual property
The drawings, files, texts and photographs on the website are the property of STICK-IN and may not be reproduced without permission. Purchasing a product does not entail any transfer of rights. A customer ordering a custom decal warrants that they hold the rights to the elements (logos, texts, images) they supply.
Products remain the property of STICK-IN until the price has been paid in full.
14. Personal data
The data collected when an order is placed is necessary to process it. How it is used and the customer's rights are described in the privacy policy.
15. Disputes
These terms are governed by French law. In the event of a problem, the customer is invited to contact STICK-IN first via the contact form in order to find an amicable solution.
Disputes with consumers fall under the jurisdiction of the competent courts in accordance with the ordinary rules of law. For business customers, exclusive jurisdiction is conferred on the courts of Nantes.
Last updated: October 2026